Dashboard
Track your coaching impact and celebrate team wins.
Weekly Coaching Summary
January 25, 2025 - January 31, 2025
4 Leaders • 14 Shifts
Downtown Location #204
Weekly Reflection Summary
What Worked Well This Week
- Team communication was excellent during rush periods - hit 3:30 SOS target consistently
- New server training program showing results - confidence levels up across the board
- Implemented new greeting protocol - guests noticed the improvement with positive feedback
- Sales exceeded plan by 8% during business lunch crowd with effective upselling
- Kitchen timing was perfect with consistently high food quality and presentation
Key Challenges
- Kitchen ran out of prep for signature appetizer during peak hours - hurt upsell opportunities
- POS system slowdowns during lunch rush caused delays and staff frustration
- Labor scheduling too tight - had to pull prep staff to cover front of house
- Two servers called out sick - had to redistribute sections leading to longer wait times
- Restroom maintenance behind schedule - guest cleanliness concerns in feedback
Focus Areas for Next Week
- Double-check prep levels before shift and have backup options ready
- Contact IT about POS issues and establish backup order-taking process
- Review labor forecasting for better balance between prep and guest service staffing
- Build stronger backup staffing plan and cross-train team members for multiple sections
- Implement hourly restroom checks with assigned team member responsibility
Automatic Weekly Email
This summary is automatically emailed to all shift leaders and the GM every Sunday at 8:00 PM. Next scheduled email: Sunday, February 2nd at 8:00 PM
Coaching Impact Scorecard
% of Shifts with Coaching Logged
75%
Team Members Coached This Week
8
Team Confidence (avg 1-5)
4.2
Manager Coaching Consistency
Manager A
Shifts Logged: 90%
Sales: +4%
Manager B
Shifts Logged: 40%
Productivity (SPLH): -3%
Productivity reflects how effectively a manager converts team hours into sales.